Payment Help

Accepted Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, Amex)
• Bank Transfer
• Mobile Money
• Digital Wallets

Add Payment Method

To add a new payment method:

1. 1. Go to Account Settings
2. 2. Select Payment Methods
3. 3. Click Add New Payment Method
4. 4. Enter details and save

Payment Declined?

If your payment is declined:

• Check card details and expiration
• Ensure sufficient funds available
• Verify billing address matches
• Contact bank to authorize

Processing Times

Payment processing varies by method:

• Credit/Debit Cards Instant - 2 days
• Bank Transfer 1-3 business days
• Mobile Money Usually instant
• Digital Wallets Instant

Refund Process

How refunds work:

1. 1. Request refund via order history
2. 2. Wait for seller approval
3. 3. Refund to original payment method
4. 4. Allow 5-10 business days

Refund Policy

Refunds available within 7 days of delivery for eligible items. Items must be unused and in original packaging.